Frequently Asked Questions
Everything you need to know about shopping at AE Market
What are the shipping options and delivery times?
We offer standard and expedited shipping on all orders. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
AE Market offers a 30-day return policy for most items. Products must be in their original packaging and unused condition. To initiate a return, please visit our Returns Portal or contact our support team.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through a secure, encrypted payment gateway.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking link. You can also track your package directly through the 'Order History' section of your AE Market account.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please note that customs duties or taxes may apply depending on your country's regulations.
How do I contact customer support?
Our customer service team is available 24/7. You can reach us via the live chat feature on our website, by emailing [email protected], or by calling our toll-free number provided in your order confirmation.